About Us

Five Star Training Pty. Ltd. is registered with the Vocational Education and Training Accreditation Board of New South Wales to deliver nationally accredited courses from the retail training package. We operate throughout New South Wales and specialise in delivering traineeships to staff employed in the retail industry.

 

WHY CHOOSE US?

Because of our mission- Five Star Training is a quality provider of efficient and innovative training services. We are committed to service excellence and exceed customer expectations through creative, real time training that enhances both the individuals and businesses we work for.

Because of our dedication to our trainees - We believe in spending real time with our trainees to maximise their learning potential. Our trainers will visit your workplace regularly to train and assess the progress of your trainee(s). Training methods used vary, from thought provoking discussion groups, workbook activities, interactive computer learning, to hands on training which facilitates enhanced learning.

Because of our expertise- Our trainers have extensive industry experience and are committed to the wholistic development of your trainees. Most of our trainers are currently undertaking extra study themselves to further develop their skill and knowledge.

Because of our reputation - We have developed long standing partnerships with many retail businesses

 

Because of our value adding services: Our services include:

  • Assisting and informing business owners of all aspects of traineeships  
  • A range of traineeships in Certificate II, III, and IV levels - See our courses
  •  Specialised customer service training
  • Specialised food safety training
  • Online log-in facility for employers to view students status and progress

AREAS OF OPERATION

Five Star Training operates throughout the Sydney, Newcastle and Central Coast regions

 

PURPOSE STATEMENT

Five Star Training is a Registered Training Organisation that exists to supply quality and efficient training and assessment services to small, middle and large sized businesses

 

BUSINESS STATEMENT

Five Star Training achieves its quality and efficient training services by:

  • Recruiting expert trainers and assessors that have relevant industry experience, and have either managed or owned a business in their relevant field
  • Understanding the dynamics of business operation in the current and future domestic markets
  • Having staff who are suitably qualified in training and assessment delivery services
  • Real Time Efficiency
  • Responding to customer enquiries and projects quickly and efficiently
  • Being available at the required hours/days to achieve customer satisfaction
  • Visiting trainees on days/times that suit your industry
  • Recognising that customer demands are the first priority of our business and the reason we are in business.
  • Develop a total customer focused culture that continually exceeds customer expectation.

 

VALUES

Five Star Training holds the following values and operates its business activities solely around them:

  • Honesty - when dealing internally, externally with customers, government bodies & competitors .
  • Integrity - operating in a way that maintains and promotes consistency, principles and work ethics.
  • Innovation & Creativity - we must always look for new and better ways of meeting our customer needs, our ability to innovate and create will be one of our major advantages over competitors .
  • Service Excellence - we value customer satisfaction as our number one priority, our employees must demonstrate this at all times.

 

REGISTERED TRAINING ORGANISATION (RTO)

Five Star Training is a Registered Training Organisation accredited by the State government of New South Wales. We are endorsed to deliver nationally accredited training as stand-alone units of competency or full Certificate II, III and IV courses from the retail training package.

 

COMPANY HISTORY

Director Lauren Mills established Five Star Training in 2004, the company has grown since its inception to now employ a number of full-time and part-time staff. In this time Five Star Training has established a market share and formed alliances with a number of customers in long term business relationships, this has enabled the company to grow with confidence into an established training provider.