BSB20115 Certificate II in Business

Launch your career

The Business Services industry comprises a large array of small, medium and large enterprises including multinationals and franchises. An estimated 87 per cent of Business Services enterprises are small-medium enterprises. The industry is made up of organisations that provide business-related services to other businesses. It covers a wide range of sectors including marketing and advertising, management consulting, legal services, human resources and staffing, data processing and customer contact facilities (or call centres).Business services underpin the work of organisations in all sectors of the economy from large commercial enterprises through to small not-for-profit organisations.

This course is suitable for those with limited or no previous work experience in a business services environment.

  • Duration
    Accelerated: 26 weeks
    Standard: 52 weeks
  • Study Mode
    This course is delivered online
  • Work Placement
    Not required
  • Next Start Dates

The following units of competency are included in this course:

BSBIND201 Work effectively in a business environment
BSBWHS201 Contribute to the health and safety of self and others
BSBCMM201 Communicate in the workplace
BSBITU203 Communicate electronically
BSBCUS201 Deliver a service to customers
BSBWOR204 Use business technology
BSBWOR202 Organise and complete daily work activities
BSBITU201 Produce simple word processed documents
BSBSUS201 Participate in environmentally sustainable work practices
BSBITU202 Create and use spreadsheets
BSBINM202 Handle Mail
BSBWOR203 Work effectively with others

This course is delivered in partnership with Australian College (Provider number 91110)

There are no entry requirements to this course.

The fees for this course are split into two semesters.
Semester one fee is $696.50
Semester two fee is $298.50

Job Active, Disability Employment Services and any other employment related services providers can pay per semester. Public enrolments pay both semester fees upon enrolment.

To enrol in this course please contact us on 1800 709 035.

People who hold this qualification find employment in the following job roles:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Once you hold this qualification, you may be eligible for entry into the following courses:

  • BSB30112 Certificate III in Business

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Industry Insight

250,000 Australian’s were employed as general clerks in 2009.



“The staff were always more than willing to assist in questions and progress of the course. I also was very happy that I received phone calls about the course and asking me if I needed any help.”

Daniel Beaumont

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3/2a Bounty Close
Tuggerah, 2259, NSW

Phone: 1800 709 035
Fax: 02 9012 0109

RTO code: 91171
ABN: 20 115 144 584