Certificate II in Retail Operations

Summary

This course is for people who wish to work in sales and service in a retail environment at a junior level.

Depending on the course electives available/chosen candidates will learn about customer service, selling products and services, occupational health and safety, food safety, controlling stock and loss prevention, merchandising, product knowledge, operating retail equipment, point of sales handling procedures, communication, and teamwork.

Learning will take place by a combination of strategies, including practical activities, online learning activities, industry case studies, role plays, simulations and operating both individually and in teams.

This course may be undertaken as a traineeship.

Units of Competency

A total of fourteen units units must be completed. This compromises:

Ten core units, and
Four elective units

Core Units:

Field	Unit Code	Unit Title
Customer Service	WRRCS1B	Communicate in the Workplace
	WRRCS2B	Apply Point of Sale Handling Procedures
	WRRCS3B	Interact with Customers
Clerical Administration	WRRCA1B	Operate Retail Equipment
Employee Relations	WRRER1B	Work Effectively in a Retail Environment
Finance	WRRF1B	Balance Register / Terminal
Inventory	WRRI1B	Perform Stock Control Procedures
Loss Prevention	WRRLP1B	Apply Safe Working Practices
	WRRLP2B	Minimise Theft
Merchandise	WRRM2B	Perform Routine Housekeeping Duties

Elective Units:

The elective units chosen will depend upon the industry the participant is employed in/wishes to seek employment in.

Duration

The duration of this course varies depending upon previous retail experience and if it is undertaken as a traineeship. Generally the duration ranges from 3 months to 12 months.

Assessment

Assessment is completed through a number of means. Examples include: short written assessments, direct observation of trainee performing specific tasks, verbal questioning, role plays, supervisor reports and workbook tasks.

Articulation

When you finish this course you may be eligible complete a Certificate III in Retail Operations or Certificate III in Retail Supervision.

Career Opportunities

This course prepares you for positions in sales, customer service and administration for a range of retail stores.

Entry requirements

There are no entry requirements.

Investment

$1,100- discounts may apply

As a traineeship this course is free of charge for eligible participants.

Enrolment

Either email a request to info@fivestar.edu.au and a Training Consultant will contact you

or phone our office on 1800 70 90 35