Certificate III in Retail Supervision

Summary

This course has been designed to develop the skills and knowledge of those employees who wish to enter into a supervisory role.

Depending on the course electives available/chosen participants will learn about controlling stock and loss prevention, merchandising, selling products and services, customer service, product knowledge, operate retail equipment, point of sales handling procedures, communication, teamwork, maintaining store security, maintaining and ordering stock, market profiling, training assessment, product recommendations, producing financial reports, leading work teams, and maintaining employee relations.

Learning will take place by a combination of strategies that include practical activities, interactive online learning, industry case studies, role plays, simulations, operating both individually and in teams, and action plans.

This course may be undertaken as a traineeship.

 

Units of Competency

A total of nine units must be completed. This compromises:

  • Five core units, and
  • Four elective units

 Core Units

WRRCS4BCoordinate interaction with customers
WRRER2BCoordinate work teams
WRRER3BMaintain employee relations
WRRLP3BMaintain store safety
WRRLP4BMaintain store security

 

Elective Units

BSZ401APlan assessment
BSZ402AConduct assessment
BSZ403AReview assessment
BSZ404ATrain small groups
WRRCA4BCoordinate retail office
WRRCA5BOperate retail information technology systems
WRRF3BProduce financial reports
WRRFS4BRecommend liquor products
WRRI5AMaintain and order stock
WRRLP7CMonitor food safety plan/program
WRRM3BCoordinate merchandise presentation
WRRO7AProfile a retail market
WRRO8ADevelop innovative ideas at work
WRRS3BCoordinate sales performance
WRRSS10BRecommend sporting products and services
WRRSS11BRecommend toy products
WRRSS12BRecommend and sell books and advise on reader services
WRRSS13BRecommend newsagency products and services
WRRSS14BHire and sell video products and services
WRRSS15BRecommend hair/beauty/cosmetics products
WRRSS16BRecommend health and nutritional products and services
WRRSS17BRecommend toddler/baby products
WRRSS18B

Recommend soft furnishings/fabrics/manchester/habidashery products and services

WRRSS19BRecommend music/audio products and services
WRRSS1BRecommend and fit clothing and accessories
WRRSS2BRecommend and fit footwear prod and services
WRRSS3BRecommend jewellery products and services
WRRSS4BRecommend electrical products and services
WRRSS5BRecommend furniture products
WRRSS6BRecommend floor covering products and services
WRRSS7BRecommend hardware products and services
WRRSS8BRecommend cameras, photo equipment and services
WRRSS9BRecommend computer products and services

 

The elective units chosen will depend upon the industry the participant is employed in/wishes to seek employment in.

 

Duration

The duration of this course varies depending upon previous retail experience and if it is undertaken as a traineeship. Generally the duration ranges from 6 months to 24 months. 

 

Assessment 

Assessment  is completed through a number of means. Some examples are: short written assessments, direct observation of trainee performing specific tasks, verbal questioning, role plays, supervisor reports and completing action plans.

 

Articulation

Participants who finish this course may be eligible to complete a Certificate IV in Retail Management. 

 

Career Opportunities

Assistant Manager, Team Leader, Food Safety Supervisor.

 

Entry requirements

Entry is by one of the following means:

  1. Having completed Certificate II in Retail Operations
  2. Being recognised as competent against the core units of competency from Certificate II in Retail Operations
  3. Having sufficient retail employment experience to equate to the above or indicate likely success at this level   of qualification. A job role that involved the demonstrated application of the above competencies over an extended period, typically in the order of two years, would be a satisfactory indicator.

 

Investment

$1,600- discounts may apply 

As a traineeship this course is free of charge for eligible participants.

 

Enrolment

You may either email a request to info@fivestar.edu.au and a Training Consultant will contact you

or phone our office on 1800 70 90 35